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Have a question or need help? Send us a message and we'll get back to you as soon as possible.

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Delete your account

You can delete your Kentra account and all associated data at any time from inside the app: open Profile → Privacy & Account → Delete Account and confirm. Deletion is permanent — your profile, health data, medications, conditions, chat history, and preferences are removed immediately, and any documents, recordings, photos, or feedback attachments you uploaded are removed from storage before the account itself is deleted.

If you no longer have the app, email support@kentrahealth.com from your account email and we'll delete your account and data within 30 days. You can send the same request by email even if you still have the app. Deleted data is purged from our routine encrypted backups within 30 days of deletion, except where the law requires us to keep records.

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Our team typically responds within 24-48 hours. We'll reply to the email address you provide above.