Help center
How can we help?
Short, step-by-step guides for using the Kentra app on iPhone, iPad and Android.
Video walkthroughs
Short videos with captions that show where things are in the app.
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Getting started
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Create your account and find your way around Home.
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Bring in your Apple Health data
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Connect Apple Health and see your readings over time.
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Your medications
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Add a medication, set reminders, and log your doses.
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Record a doctor visit
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Record, save, and get the key points to share.
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Privacy and getting help
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Your AI choices, reporting an answer, your data, and support.
Getting started
Set up Kentra, find your way around, and fix common problems.
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Getting started with Kentra
What happens the first time you open Kentra, and how to fill in your profile.
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Finding your way around the app
How Home, the menu and Profile fit together, and where to find each screen.
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Change how Kentra talks, what it remembers, and Ken
Pick a chat style, add your own instructions, turn Chat Memory on or off, and customize Ken.
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Common problems and quick fixes
Simple fixes for missing data, chat not answering, uploads, reminders and display settings.
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Send feedback or contact support
Report a problem, suggest an idea, flag a chat reply, or reach the Kentra team.
Chat & photos
Ask questions, use your voice, send photos, and log how you feel.
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Chatting with Kentra and using your voice
Start and find chats, speak instead of typing, report a reply, and what guest mode can do.
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Send photos, PDFs and audio in chat
Attach a photo of a medicine label or lab report, or a PDF or recording, and let Kentra add it to your records.
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Log how you feel and use check-ins
Tell Kentra about a symptom, see it on the Symptoms calendar, and use the daily and six-week check-ins.
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Emergencies, crisis help and your emergency info
What to do in an emergency, what Kentra can and cannot do, and where to save an emergency contact.
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Appointments and finding nearby care
Save appointments with a reminder, add them to your calendar, and find nearby clinics, urgent care and pharmacies.
Medications & reminders
Keep your medicine list up to date and get reminders.
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Add, edit or remove a medicine
Keep your medicine list current by typing, speaking, chatting or sending a label photo.
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Medication reminders and marking medicines as taken
Set up reminders, mark a medicine as taken or skipped, and get a gentle nudge if you forget.
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Questions for your pharmacist
What the pharmacist questions screen shows, what it looks at, and what to do with a card.
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The Today's meds home-screen widget
Add the Kentra widget to your home screen and mark medicines as taken without opening the app.
Records & devices
Your health history, readings, doctor visits, and connected health apps.
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Your health history: conditions, allergies and more
See your health history in one place, add or change items, and print or share a copy for your doctor.
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Readings, charts and lab results
See charts of your blood pressure, weight, sleep and more, add a reading, and keep your lab results.
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Doctor visits: recordings and documents
Record a visit, upload visit papers, read the transcript, and get a summary to take to your next appointment.
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Your Kentra Score and preventive care
What the Kentra Score means, the quick check and the full picture, and what to do with each checkup item.
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Connect Apple Health
Bring readings from Apple Health on iPhone into Kentra, keep them up to date, or stop syncing.
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Connect Health Connect
Bring readings from Health Connect on Android, including apps like Samsung Health, into Kentra.
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Manage connected apps and signed-in devices
Use the Devices page to sync, pause, remove imported readings, and sign out of other phones.
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Bring your health summary from another AI app
Copy a prompt into ChatGPT or another AI app, paste its answer back, and choose what to add to Kentra.
Account & privacy
Signing in, notifications, your privacy choices, and deleting your account.
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Signing in, passwords and passkeys
Ways to sign in, what to do if you forget your password, passkeys, and signing out.
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Notifications and reminder settings
Turn notifications on or off, choose what shows on your lock screen, and manage scheduled reminders.
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Privacy, AI choices and deleting your account
How your data is handled, how to turn AI features on or off, how to get a copy of your data, and how to delete your account.
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