Privacy, AI choices and deleting your account
How your data is handled, how to turn AI features on or off, how to get a copy of your data, and how to delete your account.
How your data is handled
- Your records are encrypted and stored on servers in the United States.
- AI features use Microsoft Azure OpenAI. Your data is not used to train AI models.
- Your health data is never used for ads.
- Kentra is for adults 18 and older.
For full details, read our privacy notice.
Turn AI features on or off
Open the menu (☰) › Profile › Privacy & Account. Under AI Features Consent there are three separate switches:
- AI Chat: the chat assistant, suggestions, explainers, the preventive care plan, reading medicine details and questions for your pharmacist.
- Voice Input: the microphone, doctor-visit recordings and voice feedback.
- Image Analysis: photos you send.
With AI Chat off, the assistant cannot answer. You can turn it back on at any time.
Get a copy of your data
- To share your records with a doctor, use Share or Print on Home › Records › Health history.
- For a full copy, email support@kentrahealth.com from the address on your account.
Delete your account
- Open the menu (☰) › Profile › Privacy & Account.
- Tap Delete My Account.
- Confirm by tapping Delete Account.
Deletion happens right away and cannot be undone. It removes your profile, health data (including anything brought in from Apple Health or Health Connect), medicines, chats, memory, settings, and every file, recording and photo you uploaded. Nothing is deleted from Apple Health or Health Connect themselves.
Cannot open the app? Email support@kentrahealth.com from the address on your account and we will delete it within 30 days.
Remove smaller things
- Readings from a connected app: Profile › Devices › Remove imported data.
- One chat: swipe it left in Chat History.
- Chat Memory: Profile › Chat Memory, then clear it.