Signing in, passwords and passkeys

Ways to sign in

• Email and password. Your password needs at least 8 characters, with an uppercase letter, a lowercase letter and a number.
• Continue with Google.
• Sign in with Passkey, once you have added one (see below).
• Continue as Guest for a short, limited chat.

Forgot your password

1. On the sign-in screen, tap Forgot password?
2. Tap Send Reset Link.
3. Open the email and follow the link. Check your spam folder if you do not see it.

Still stuck? Email support@kentrahealth.com from the address on your account.

Passkeys

A passkey lets you sign in with your face, fingerprint or phone PIN instead of a password.

1. Open the menu (☰) › Profile › Security.
2. Tap Add Passkey and follow the steps on your phone.

You can rename or remove each passkey on the same page.

Signing out

• Sign Out is at the bottom of Profile. It signs you out right away.
• If you do not use Kentra for 24 hours, you are signed out for your safety.
• To see where you are signed in, open Profile › Devices › Your devices. You can sign out one device, or tap Sign out other devices.

New account tips

• After signing up with email, look for the Check Your Email message and confirm your address.
• If Profile will not open, fill in your name, date of birth, sex, height and weight first.
• Kentra will never ask for your password in chat.