Common problems and quick fixes

My health data is missing

• Pull down on Home to refresh, and check your internet connection.
• Open the menu (☰) › Profile › Devices and check Last new data. Tap Sync now.
• Make sure Kentra is still allowed in the Health app (iPhone) or Health Connect (Android).
• Workouts, distance and ECG readings are not brought in from your phone.

Kentra will not answer in chat

• "AI Chat is off": turn it on under Profile › Privacy & Account.
• "Kentra is busy right now": wait a minute and try again.
• "Still answering in your other chat": let that reply finish first.
• "Unable to Send Message": tap Try again once you have a connection.

My file will not upload

• PDFs and audio files work best. Save Word or text files as a PDF first.
• Send photos in chat with + › Camera or Photo Library.
• Each file can be up to 25 MB. You can send 3 files or 3 photos in one message.

I am not getting reminders

1. Make sure notifications are allowed for Kentra in your phone settings. If they are off, the bell screen shows Enable Notifications.
2. Open the menu (☰) › Profile › Notifications and check that Medication reminders is on.
3. Check Profile › Preferences › Push Notifications is on.
4. If you added a medicine using the form, no reminder was made. Ask Kentra, for example: "Remind me to take my vitamin D at 8am."

Display and settings

• Dark mode: Profile › Theme. Choose Light, Dark or System Default.
• Bigger text: Kentra follows your phone's text size setting. Make the text larger in your phone settings and Kentra will match.
• Language: English only for now.
• Units: pounds, feet and inches, °F and mg/dL. There is no metric setting yet.

Still stuck?

Update Kentra to the latest version from the App Store or Google Play. If that does not help, send us a note from Profile › Give Feedback with a screenshot.